Research Tools

Troubleshooting Access to Research Tools

Problem: When I attempt to log into a research tool, it says, "The system was unable to log you on.  Please check your barcode and password."

Problem: I can't get into a specific research tool e.g., InfoTrac OneFile, AtoZdatabases, etc.

If you are still experiencing problems accessing the library's research tools, please contact the library by telephone at (502) 574-1611 or through our Ask-A-Librarian Form.  Tell us the following:

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Last Updated: 10/11/2021